Client Success Associate
On-siteShreveport, Louisiana, United States
Job Summary
Respond to client inquiries regarding quality and timely updates while collaborating with internal teammates and carriers to solve problems and provide solutions. Engage with clients via phone and email to offer industry updates, troubleshoot technical issues, and work with IT for resolution. Assist with client reporting needs, handle invoicing and payment resolution with FAP and carriers, and document all interactions via Salesforce. Prioritize daily workload with a sense of urgency to alleviate client pain points and build trust through attentive communication. Work standard hours Monday through Friday with flexibility for special events, supporting the transportation and logistics division.
Required Qualifications
- Strong communication skills, both verbally and written
- Empathy and passion regarding customer service
- Detail-oriented, with the ability to gather and organize data
- Enthusiastic and self-motivated to go the extra mile
- Ability to work in a team environment that requires flexibility
- Confident, persistent and results-oriented
- Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
- High school diploma or GED
- Knowledge of customer service, sales, marketing, business, or related field
Desired Qualifications
- Preference given to those with experience or studies in transportation/logistics
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