Client Success Advocate I (In-Office ONLY)
On-site · Tulsa, Oklahoma, United States
Job Summary
Client Success Advocate I provides front-line client support for Universal Background's web-based platform, guiding users through system navigation, handling inquiries about background check orders, and maintaining client relationships. Responsibilities include managing high-volume communications (inbound/outbound calls, emails, live chat), educating clients on processes, monitoring order status, documenting interactions in CRM, escalating issues, and collaborating with cross-functional teams to drive first-contact resolution.
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