Client Success Advisor
Remote · Cape Town, Western Cape, South Africa or ZA
Job Summary
Client Success Advisor for SiteCare responsible for owning and managing a portfolio of high-value client accounts, leading structured client touchpoints with data-driven recommendations (performance, security, accessibility, and SEO), identifying and closing expansion opportunities (tier upgrades, development retainers, and additional project work), monitoring usage against plan and guiding tier conversations, coordinating with delivery/support/development teams to ensure quality and timelines, leading monthly client review meetings, managing difficult conversations around scope and pricing, and driving client retention and growth through proactive collaboration across teams. Requires strong experience with WordPress/web technology services, remote communication skills, and the ability to operate in a evolving, fully remote environment.
Required Qualifications
- 4+ years managing client relationships in a B2B services or agency environment
- Strong experience with WordPress and web technology services
- Demonstrated ability to identify and close account expansion opportunities
- Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades
- Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention
- Ability to work across teams and step into active colleague workflows when the client situation warrants it
- Strong remote communication skills. Able to build trust and manage relationships without in-person interaction
- Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it
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