Client Success Account Manager (Public Sector)
HybridSão Paulo, São Paulo, Brazil
Job Summary
Develop and execute strategic sales and expansion plans for a portfolio of complex Public Sector accounts, driving financial growth through annual contract renewals, negotiations, and upselling. Lead and nurture client relationships post-sale, partnering with HR teams and key decision-makers to deepen institutional engagement and facilitate C-level connections. Act as the voice of the customer by translating feedback and product gaps into actionable insights for Product Management. Manage multiple public entities concurrently while collaborating across cross-functional teams to improve client experience. Requires solid experience in Public Sector client-facing roles and intermediate English proficiency.
Required Qualifications
- Solid experience in a client-facing position leading client relationships
- Specifically managing accounts within the Public Sector
- Strong leadership skills
- Ability to collaborate with cross-functional teams
- Work in a team environment
- Solve problems creatively and efficiently
- High autonomy to operate independently
- Effectively leveraging internal stakeholders and line management as needed
- Exceptional organizational skills
- Strong attention to detail
- Demonstrated ability to manage multiple public entities/projects concurrently
- Able to analyze and improve current job processes/protocols
- Anticipate/manage change in a quickly moving global business environment
- Intermediate English proficiency
- Prior experience managing accounts within the Public Sector is a mandatory requirement
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