Client Strategy and Operations Manager
$120,000–$170,000 year
Remote · United States
Job Summary
Own end-to-end client operations for a portfolio of large health system and hospital clients, proactively monitoring data, surfacing trends, and resolving issues before they become escalations. Collaborate with implementations teams to understand client setup and ensure ongoing implementation quality. Turn operational signal into client-facing strategy using Metabase, BigQuery, and internal reporting tools; build dashboards and provide executive-ready process recommendations. Act as a credible strategic partner to Client Success and clients, offering recommendations beyond data. Lead cross-functional IDR strategy and payer compliance work; mentor analysts, contribute to playbooks and onboarding, and help scale the operating system for CS&O.
Required Qualifications
- 4–6 years in a client-facing operations, strategy, or analytics role such as Client Strategy & Operations, Implementation, or Account Management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required.
- Direct experience working with or inside large health systems and hospitals is required.
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