Client Specialist Key
$33,280–$41,600 year
On-siteBel Air Harford County, Maryland, United States
Job Summary
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships with clients. Support service enhancers including active use of the Concierge tool to drive new traffic and achieve sales metrics in Clientelling, Outreach, and Appointment Setting. Seek to understand customer needs through intentional conversation, share current fashion trends to inspire wardrobes, and lead or supervise others on occasion. Open and close the store while representing the brand image professionally. Work at least 20 hours per week in a flexible schedule including evenings, weekends, and holidays, with physical demands of lifting 40 lbs and standing for extended periods.
Required Qualifications
- Available at least (20) hours per week
- Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
- Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
- Possess excellent written and verbal communication skills
- A high level of integrity
- Demonstrates strong planning and organizational skills
- Professional, assertive, and friendly with the ability to make decisions independently
- Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
- Possesses a strong ambition and passion for achieving goals, both as a individual and as a member of the store team
- Thrives working in a team environment
- Able to work cooperatively in a diverse work environment
- Passionate about selling
- Seeks organized and thoughtful ways to drive new traffic into the store
- Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
- Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
- Actively participate in community/store activities and events that promote the Talbots Brand
- Responsible for leading/supervising others on occasion
- Opening the store for business and/or closing the store
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