Client Solutions Specialist II-Business Loans
$45,760–$65,990 year
On-siteRichmond, Virginia, United States
Job Summary
Collect delinquent accounts according to agreed-upon strategies while adhering to all collection policies, procedures, and guidelines. Provide clients with cure plans, negotiate payment arrangements, and execute established call scripts to achieve performance expectations for assigned accounts. Disclose relevant account information accurately, manage client communications with a high level of professionalism, and document all collection efforts in the system of record. Assist less experienced teammates with difficult accounts and communicate regularly with Client Default Leaders regarding repossessions, potential losses, and special handling inquiries. Accurately process payments, transactions, and workflows while maintaining acceptable call monitoring scores.
Required Qualifications
- High school diploma or equivalent education and related training or experience
- One to two years of collections experience
- Consistently exceed production performance of peer group on goals established for Client Solution Specialist I
- Strong understanding of systems and products across Client Default Solutions
- Strong verbal and written communication skills
- Basic computer skills
- Ability to work flexible schedule, including overtime as needed
- Language Fluency: English (Required)
- Must be able to lift 50 lbs
Desired Qualifications
- Bilingual
- Previous lending or call center experience
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