Client Solutions Specialist
Remote · Ohio, United States
Job Summary
The Client Solutions Specialist works with a team of Client Solutions Professionals to ensure successful project delivery and client satisfaction for Reality Capture projects. Key duties include coordinating new projects with the Client Solutions Manager, reviewing project information and objectives, managing 40-50 projects concurrently, scheduling with Client Solutions Coordinators, aligning field work with onsite contacts, serving as a brand ambassador, guiding field and modeling teams on scope and deliverables, providing feedback for scope changes, maintaining proactive client communication, troubleshooting issues, coordinating with internal teams to meet deliverables and timelines, leading internal projects to improve workflows, answering technical questions from clients, conducting data review meetings, and pursuing upsell or re-engagement opportunities. The role requires 3+ years of related experience or a bachelor’s degree in business/related fields, strong project coordination and client management skills, proficiency with project management tools, data analysis capabilities, and excellent communication. The position supports remote work and includes comprehensive benefits and equal opportunity employment.
Required Qualifications
- 3+ years of experience in project management, operations, account management, or sales
- Bachelor’s degree in Business Administration or a related field or a minimum of 4 years of experience in Architecture, Engineering, Construction (AEC) or a closely related industry in lieu of a degree
- Proven ability to manage mid-scale projects with successful delivery, client satisfaction, and operational efficiency
- Strong project coordination skills and experience in building and maintaining client relationships
- Proficient in project management tools and software for tracking and analyzing data and timelines
- Skilled in data analysis and making data-driven decisions to enhance project strategies
- Solid understanding of industry challenges, trends, and best practices in project management
- Strategic decision-making and problem-solving abilities with a focus on delivering results
- Demonstrates ownership and thoroughness in completing tasks accurately
- Capable of independently solving problems and providing solutions, while seeking guidance when needed
- Completes project-specific paperwork to support Client Solutions Manager/Specialists effectively
- Handles high-pressure situations while meeting project deadlines and exceeding client expectations
- Excellent verbal and written communication skills, with the ability to influence across all organizational levels
- Maintains attention to detail and develops deep knowledge of the Reality Capture Service line
- Strong negotiation skills aimed at achieving mutually beneficial outcomes
- Experience collaborating cross-functionally with sales, operations, and estimating teams to meet project goals
- Effective communicator across departments to ensure seamless project execution
- Self-motivated and independent in problem-solving, learning new software, and working remotely
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