Client Solutions Retention Representative (Cox Business)
$36,192–$54,205 year
Hybrid · Oklahoma City, Oklahoma, United States
Job Summary
Client Solutions Retention Representative focused on reducing churn for Cox Business clients by resolving billing issues, offering tailored incentives, and identifying upsell opportunities. Responsibilities include handling customer calls related to disconnections and billing, driving revenue through upsells, making outbound calls to inform customers about referrals, new products, and renewals, negotiating pricing and terms, troubleshooting service or pricing issues, and collaborating with sales support to resolve installations or service challenges. The role emphasizes educating customers on Cox Business products and services, managing sales orders, and delivering a best-in-class customer experience while supporting contract renewals and upsell opportunities.
Required Qualifications
- Minimum: 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field
- Proficiency with computers and common business software
- B2B sales experience with a proven track record of meeting quotas
- Background in revenue generation or customer retention roles
- Experience in the communications industry or with a major communications equipment vendor
- Preferred: an associate degree or technical certification in a related discipline
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