Client Solutions Experience Manager – Commercial Adoption & Expansion - Payments - Vice President
On-sitePlano, Texas, United States
Job Summary
Lead structured client conversions and accelerate commercial adoption by owning end-to-end pilot lifecycles from readiness through execution to GA decisioning. Establish pilot governance with stage gates, risk thresholds, and escalation paths while maintaining rigorous program management hygiene via RAID logs and transparent reporting. Drive cross-functional delivery across Product, Technology, Sales, and Commercialization to mitigate risks and ensure onboarding readiness. Convert early signals into scalable execution plans by defining performance analytics, building dashboards as the single source of truth, and translating data into executive-ready narratives. Partner with Sales and Commercialization to validate solutions with real client use cases and align pilots to target market readiness for revenue realization.
Required Qualifications
- 5+ years of experience or equivalent expertise in program management or performance optimization, client solutions architecture, product delivery, and/or technical program leadership
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to lead complex, cross-functional programs with multiple stakeholders and dependencies
- Strong experience in program/project management disciplines (planning, governance, risk management, execution tracking)
- Proven ability to operate within the product development life cycle and agile methodologies
- Demonstrated ability to define and manage delivery frameworks, stage gates, and success criteria
- Strong analytical capability with experience using data to drive decisions, prioritization, and outcomes
- Ability to influence senior stakeholders and drive alignment across Product, Technology, Sales, and Commercial teams
- Excellent communication skills with experience delivering executive-ready updates and decision materials
Desired Qualifications
- Expertise in translating technical solutions into client-ready, scalable offerings
- 3 years of payments and/or merchant services experience working directly with clients or client solutions and client experience
- Experience with technologies, APIs, HTML, Python, SQL, Snowflake, Splunk and/or mobile applications and web services. Technical fluency with APIs, cloud-based platforms, and data tools (SQL, Snowflake, etc.)
- Experience leading pilot programs, commercialization initiatives, or product launches in payments/fintech
- Familiarity with Agile, Scrum, or hybrid delivery models in complex enterprise environments
- Hands-on experience with program management tools (Jira, Confluence, Monday) and reporting frameworks
- Experience defining and managing KPIs, OKRs, and performance dashboards tied to revenue and client outcomes
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