Client Solutions Architect, Executive Director - Infrastructure Platforms
On-site · New York City, New York, United States
Job Summary
Own the end-to-end customer experience across IP Products by applying JTBD principles, understanding customer goals and desired outcomes, and prioritizing solutions that deliver measurable impact. Partner with UX Designers, Product Managers and Architects to design solutions that deliver meaningful value at every stage of the customer journey. Lead cross-functional meetings with designers, product teams and customers to address experience challenges, drive innovation with solution charters and rapid prototyping, and accept failure as a learning source to identify the best solutions. Share observations with GT Partners and invite co-creation when appropriate to address customer needs. Requires 7+ years of experience solving client use cases across a broad set of products, applying JTBD principles, extensive client-facing experience in a technology field with engineers, and ability to pitch and deliver complex technical products or projects while advising teams on effective strategies and best practices.
Required Qualifications
- 7+ years of experience or equivalent expertise working within a broad set of products to solve client use cases
- Experience in applying JTBD principles and framework
- Extensive experience in partnering with clients in a technology field with engineers
- Experience in supporting product teams while pitching and delivering complex technical products, projects, or applications
- Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
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