Client Servicing Specialist - ConnectReseller
On-siteAiroli, Maharashtra, India
Job Summary
Serve as the first point of contact for technical queries and issues from clients, troubleshooting domain registration, transfers, and renewals. Provide support on DNS configuration, zone record management, and propagation problems while guiding users on platform features and best practices. Coordinate with internal teams to escalate complex issues and maintain accurate records of interactions using the ticketing system. Stay updated with the latest trends in the domain and DNS ecosystem. This role supports Vertoz's ConnectReseller, an ICANN Accredited Registrar empowering businesses worldwide with digital identity and cloud infrastructure services.
Required Qualifications
- Strong problem-solving and troubleshooting abilities
- Ability to explain technical concepts clearly to non-technical users
- Excellent verbal and written communication skills
- Strong interpersonal and customer service orientation
- Ability to manage multiple requests in a fast-paced environment
Desired Qualifications
- Basic understanding of networking concepts (DNS, IP, HTTP/S, APIs) is a plus
- Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage
- Eagerness to learn and grow in a client-facing technical role
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