Client Services Supervisor - Theaters and Residencies
$65,000–$65,000 year
On-site · Los Angeles, California, United States
Job Summary
As a Client Services Supervisor in the Theaters and Residencies Division, you will provide front-line, top-notch service and support for client/venue partners, acting as a relationship manager and tech support for all AXS products and services. Responsibilities include configuring events and promotions for full-service clients, sharing best practices, developing deep understanding of each venue’s challenges, remaining current with product releases, responding to support requests, troubleshooting or escalating issues, tracking client interactions for quality service, and assisting in supervising Junior staff. Key skills include live event ticketing experience, problem-solving under pressure, multitasking across multiple clients, collaboration and teamwork, mentorship and leadership, and proficiency with Microsoft Office. Bonus points for experience with Ticket Operations for a venue. The role is full-time, based in Los Angeles, with a salary around $31.25/hour equivalent to approximately $65,000/year, and offers a comprehensive benefits package and opportunities for professional development.
Required Qualifications
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 3+ years of experience in live event ticketing and event programming
- Problem-solving and decision-making skills in a high-pressure environment
- Ability to balance day-to-day and multitask across multiple clients
- Committed to collaboration and teamwork
- Proficiency with Microsoft Office including Word, Excel, and Outlook
- Ability to lead, mentor, and coach a team
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