Client Services Specialist
On-site · Athens, Ohio, United States or Lancaster, Ohio, United States
Job Summary
Client Services Specialist focused on real estate title closing. Responsible for building and nurturing client relationships, performing notary closings both in-office and on location (roughly half of time), and ensuring accurate preparation, organization, execution, and shipping of closing packages. Requires active Notary Public commission (or ability to obtain within 45 days) and at least one year of experience in external sales, customer service, or real estate. Engage with clients and communities, represent Northwest at events and online, and collaborate with Closing Services teams to deliver a high-quality closing experience. Strong interpersonal and communication skills, ability to manage a varied schedule (including some evenings and weekends), reliable transportation, and proficiency with Microsoft Office, CRM systems, and social media. This role emphasizes closing excellence, document management, CRM ownership, and a proactive, professional approach to client experience and relationship-building.
Required Qualifications
- Active Notary Public commission (or ability to obtain within 45 days of employment)
- Minimum one year of experience in external sales, customer service, or real estate
- Strong interpersonal and communication skills
- Proven ability to work independently, stay self-motivated, and manage a varied schedule including some evenings and weekends
- Reliable personal transportation and ability to travel within the region as required
- Proficiency in Microsoft Office, CRM software, and social media platforms
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