Client Services Specialist, French speaker
$23,000–$33,000 year
On-siteBarcelona, Catalonia, Spain
Job Summary
Provide multi-channel support (phone, chat, email) to customers and partners, troubleshooting product access, licensing, account, and order-related issues to ensure timely resolution. Deliver a high-quality, solution-focused customer experience by educating users through training sessions, onboarding, webinars, and self-service guidance. Act as a subject matter expert on Autodesk policies and tools while collaborating cross-functionally with Sales to resolve complex partner enablement challenges. Contribute to knowledge base content and recommend process improvements based on daily interactions. Fluently speak French and English, with flexibility to work varying shifts including early starts at 7:00 AM and overtime as needed.
Required Qualifications
- BSc or MSc graduate
- 0–4 years of professional experience
- Experience using a CRM system
- Willingness to work flexible shifts and overtime as needed
- shift start times of 7:00 AM
- French and English fluent speaker
Desired Qualifications
- Italian or Spanish, plus other language skills
- Strong verbal and written communication skills
- Experience in a customer service or support environment with strong problem-solving skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment
- Salesforce
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