Client Services Specialist
Hybrid · Singapore, Singapore or Tokyo, Tokyo, Japan
Job Summary
Provide customer and partner support for Autodesk software access, troubleshoot access issues, manage orders and license fulfillment, conduct training sessions and webinars, and create knowledge-base content. Communicate across phone, chat, and web/email; serve as a subject-matter expert on Autodesk policies and tools; collaborate with sales and cross-functional teams; deliver partner onboarding and enablement activities; bilingual Japanese/English required with English as fallback; Hybrid-remote role anchored to Autodesk Singapore office and Tokyo operations.
Required Qualifications
- Minimum 3+ years in a Customer Facing or Client Services position
- Fluent in Japanese (speaking and writing) and English; other languages an advantage
- Strong verbal and written communication
- Ability to identify trends and propose solutions
- Willingness to work varying shifts and OT as necessary
- Experience with customer-facing or partner-support environments
- Ability to educate customers on resources and self-serve options
- Proficiency with knowledge base content creation and shared resources
- Ability to collaborate with cross-functional teams
- Problem-solving and troubleshooting skills
- Experience with order processing, license fulfillment, and product access
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