Client Services & Solutions - Specialist II

Client Services & Solutions Specialist II to support bank call center operations across affiliated banks; responsibilities include assisting with client questions, complaints, and banking inquiries, providing Online Banking and Bill Payment support, ensuring compliance with bank policies and BSA/OFAC requirements, and contributing to fraud prevention efforts. Role requires strong interpersonal and communication skills, ability to navigate multiple systems, attention to detail, and capability to manage multiple tasks in a fast-paced environment. Work-from-home availability noted in benefits and environment sections; hours may vary and overtime may be required. Education: minimum high school level; preferred qualifications include an Associate’s degree, bilingual Spanish/English, and up to 3+ years of related experience.