Client Services Representative with Growth Potential - English/Spanish
$52,000–$62,400 year
On-siteFresno, California, United States
Job Summary
Provide exceptional telephone support to Medicare clients by answering questions and resolving concerns with empathy. Assist clients with account and policy-related needs while building trust and developing lasting relationships. Work closely with the team to ensure an outstanding customer experience and learn the Medicare insurance industry through hands-on training. Prepare for future advancement opportunities within the company. This role offers a clear career path to becoming a Licensed Medicare Insurance Agent, supported by paid training and a collaborative environment dedicated to helping seniors navigate healthcare decisions.
Required Qualifications
- Fluent in both English and Spanish (spoken and written)
- Minimum of 2 years of customer service experience, preferably in a call center or high-volume phone environment
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Comfortable using computers and learning new software
- Positive attitude with a genuine desire to help others
- Professional phone etiquette and strong listening skills
- Reliable, dependable, and a collaborative team player
Desired Qualifications
- Experience in Medicare, health insurance, or the insurance industry
- Customer service experience in healthcare or financial services
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