Client Services Representative
On-siteSan Diego, California, United States
San Diego, California, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Handle inbound and outbound calls and emails from members, resolving account, reservation, and billing questions on first contact where possible. Identify and present club services and upgrade opportunities while documenting interactions accurately in our systems. Escalate complex issues with clear, complete notes. This role supports vacation ownership members with payment issues and helps them find club services that fit their travel needs. Fluency in English and Spanish is required.
Required Qualifications
- 1+ years of experience in customer service, client relations, or account management
- Strong verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to handle sensitive client situations with empathy, professionalism, and discretion
- Highly organized with strong attention to detail and follow-through
- Fluent in English and Spanish, spoken and written
Desired Qualifications
- Experience in financial services, debt resolution, or hospitality industries
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