Client Services Representative
$38,376–$38,376 year
On-siteBrownsville, Texas, United States
Job Summary
Determine client eligibility for childcare services under federal, state, and local regulations. Enter data into The Workforce Information System and the Child Care Automated System while maintaining accurate records. Educate parents on system usage, conduct intake applications, and authorize services for selected providers. Coordinate with Family Protective Services, Workforce centers, and TANF/SNAP staff for complex cases, and process transfers or discontinuations based on requests. Handle at-risk referrals to job search assistance and manage personal identification security policies. Requires two years of childcare or customer service experience, proficiency in Microsoft Office, and bilingual skills preferred.
Required Qualifications
- High School Diploma (or equivalent)
- Associate degree preferred or the equivalent of 60 college credit hours
- Two years of full-time employment in childcare or workforce programs, customer service or training
- Knowledge of the childcare program, and office procedures
- Proficient in Microsoft Office with ability to perform basic word processing and data entry, excel
- Must have excellent verbal and written communication skills
- demonstrated customer service skills
- Familiarity with the communities being served
- Knowledge and understanding of local needs and resources
- Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas
- Must be able to access all components of workstation and other office equipment
- Must be able to lift up to 10 pounds
Desired Qualifications
- Ability to lead and motivate others in a manner conducive to high productivity and morale
- Bilingual (English/Spanish)
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