Client Services Representative
On-siteBettendorf, Iowa, United States
Bettendorf, Iowa, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage client inquiries regarding billing, system utilization, and new functionality via phone, email, or CRM. Keep system user documents current and assist clients with setup for multiple systems, including creating cases for production questions and reporting requests. Educate clients on risk, chargeback functions, and 1099K procedures while supporting Risk Dashboard training and card brand change projects. Resolve software and hardware issues by collaborating cross-functionally with engineering, accounting, and product teams. Relay complex questions to the Salesforce development team as needed.
Required Qualifications
- 3+ years in Customer Service or Account Management focused role
- Extensive knowledge of Word, Excel and Internet-based software
- Ability to communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
- Attention to detail in composing, typing and proofing material
- Able to establish priorities and meet deadlines
- Display a willingness and ability to make timely decisions with sound and accurate judgement
- Able to substantiate and include appropriate parties in the decision-making process
- Able to multi-task
- Confidence in talking with clients
- Experience in merchant services / payments industry preferred
Desired Qualifications
- Experience in merchant services / payments industry preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.