Client Services Representative- Pathology Lab

Answer incoming calls, greet visitors, and act as a liaison between internal and external customers by establishing trusting relationships. Respond promptly to requests for assistance, including new referral account setups, slide and report requests, managed care inquiries, and data verification with physician offices. Prioritize requests, provide estimated response times, and document all interactions on customer service forms. Initiate quarterly telephone communications with referral sources, manage service recovery, and assist with communication projects like direct mail and email announcements. Provide monthly reports at quality assurance meetings and perform data entry or transcription support as needed. Work on-site Monday through Friday from 9am to 5:30pm under moderate supervision.