Client Services Representative II - Preferred Deposits - 2nd Shift - East Providence, RI

Client Services Representative II at Bank of America performs inbound contact-center duties via calls, chats, or emails to resolve routine client requests, maintain accounts, and deepen relationships through digital solutions. Responsibilities include identifying client needs, recording data accurately, recognizing fraud or risk items for escalation, learning and applying updates, and complying with industry regulations and bank procedures. Must demonstrate effective communication, a proactive problem-solver mindset, reliability with weekend/holiday coverage, and the ability to handle complex client issues with calm, clear explanations. Requires 1+ years of customer service experience, mid-level professional responsibilities, and the ability to adapt to new information and technology. Start date and 2nd-shift scheduling are specified, with onsite requirements depending on workplace policy.