Client Services Representative
HybridFort Lauderdale, Florida, United States
Job Summary
Handle inbound calls and respond to inquiries related to policies, billing, and claims while processing endorsements, policy changes, cancellations, reinstatements, and payments. Prepare quotes and policy documentation, maintain accurate records across multiple systems, and support First Notice of Loss (FNOL) intake. Assist during catastrophe events and ensure compliance with carrier guidelines and regulations. Deliver professional, courteous, and solution-oriented customer service to agents and policyholders. Meet performance standards, including adherence to schedule, attendance requirements, and Quality Assurance (QA) score expectations. Participate in ongoing training and development. Report to a central office location for one week every quarter.
Required Qualifications
- Strong communication skills
- Excellent customer service ability
- Detail-oriented and accurate
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- 20-44 or 2-20 Insurance License must be obtained within 90 days of employment
Desired Qualifications
- P&C insurance knowledge a plus
- Bilingual a plus
- Associate or bachelor's degree in Insurance, Risk Management, Business Administration, or closely related field preferred
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