Client Services Representative

Manage high-volume incoming phone calls and greet emergency and specialty clients while supporting front desk and administrative hospital operations overnight. Maintain accurate medical and client records, assist with patient intake and emergency workflow coordination, and collaborate closely with veterinary technicians, assistants, and doctors. Keep client-facing areas organized and professional, supporting clients through emotionally sensitive situations with compassion and discretion. Work independently in a fast-paced environment while maintaining strong teamwork and communication with medical staff.