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Client Services Representative (CSR) – Drug & Alcohol Testing
On-site · Temecula, California, United States
Job Summary
Onsite CSR role in Temecula, CA responsible for program compliance, specimen collection coordination, client and participant experience, and background checks administration within DOT/IBEW contexts. You’ll maintain and update testing program databases, schedule tests, ensure chain-of-custody and accurate documentation, serve as first point of contact for participants and clients, process background check requests, handle billing/data entry, and support regulated testing workflows in a fast-paced, team-focused environment.
Required Qualifications
- Experience: 1–2 years in customer service, administration, or a similar fast-paced environment.
- Technical Skills: Comfortable using Microsoft Excel, scheduling tools, and data entry systems; quick to learn new software and platforms.
- Communication: Clear, professional verbal and written skills with the ability to build trust and handle sensitive conversations with empathy.
- Detail Orientation: Proven ability to stay organized, maintain accuracy with sensitive data, and consistently follow protocols to support compliance in highly regulated environments.
- Adaptability: Able to multitask, set priorities, and stay calm under pressure while keeping quality top of mind.
- Teamwork: Collaborative spirit with experience supporting colleagues across different functions (e.g., collections, admin, reporting).
- Bonus skills that set you apart: Background in healthcare, occupational health, compliance, or drug/alcohol testing. Familiarity with case management or testing systems. Knowledge of DOT or union-based testing regulations. Experience coordinating background checks or other regulated processes. Bilingual fluency (Spanish/English).
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