Client Services Representative (Casual)
On-siteNew Liskeard, Ontario, Canada
Job Summary
Answer client questions, assist with transactions, and proactively connect clients to the right team members to support their financial goals. Manage client accounts and products while introducing users to mobile banking applications to enhance digital literacy. Listen to client issues, take accountability for solutions, and work across multiple banking centers within a reasonable travel distance. This role requires on-site full-time attendance, including evenings and weekends, at the New Liskeard location. You will be part of the Personal and Business Banking Team, helping clients achieve their financial goals through relationship-oriented service.
Required Qualifications
- You need to be legally eligible to work at the location(s) specified above
- must have a valid work or study permit
- You need to be on-site full-time
- You're flexible to work our banking centre hours which may include evenings and weekends
- You're flexible to work at multiple banking centres within a reasonable travel distance
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Desired Qualifications
- You put our clients first
- You engage with purpose to find the right solutions
- You go the extra mile, because it's the right thing to do
- You're goal oriented
- You're motivated by accomplishing your goals and delivering your best to make a difference
- You're passionate about people
- You find meaning in relationships, and surround yourself with a diverse network of partners
- You connect with others through respect and authenticity
- You love to learn
- You're passionate about growing your knowledge
- You have a strong sense of curiosity
- You engage with your heart and mind
- You care about people and respect different perspectives
- You listen to and learn from the experiences of others
- Values matter to you
- You bring your real self to work and you live our values - trust, teamwork, and accountability
- You'll be the first line of support as clients work towards their financial goals
- Help clients manage their accounts and products
- Focus on the client experience and make interactions meaningful
- Connect clients to the right CIBC team members who can help them reach their goals
- Listen, ask questions, and put yourself in the client's shoes
- Act like an owner by taking accountability for client issues
- know when to lean on others to create a better solution together
- Become a technology expert
- Share your knowledge by introducing clients to our mobile banking applications
- helping them to better manage the banking needs
- French proficiency
- coding
- simulation
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