Client Services Representative (Aspire Non-QM)
$65,000–$85,000 year
HybridEnglewood, Colorado, United States
Englewood, Colorado, United StatesHybridFull Time$65,000–$85,000 yearSmall
Full TimeSmall
Job Summary
Conduct daily client service operations by acting as the primary contact for loan originators, underwriting, and IT departments. Manage product exceptions, coordinate appraisal reviews, and ensure accurate loan data flow by diagnosing inconsistencies and facilitating file delivery to vendors. Track credit and collateral document conditions while meeting service level turn times and quality metrics. Generate analytics and operational reports to support asset acquisition decisions and provide feedback for system improvements.
Required Qualifications
- 3+ years of recent mortgage industry experience
- 3+ years of recent processing experience
- Analytical thinking ability
- Diplomacy and professionalism
- Strong interpersonal and communication skills
- Written and oral communication skills
- Technologically savvy
- Ability to work in varied systems
- Proficiency with Excel & Word
- Experience with loan origination systems
- Document management systems
- Mortgage-related processing systems
- Ability to handle multiple tasks
- Manage workload independently
- Organized
- Detailed-oriented
- Maintain reliable follow-through
- High School diploma
Desired Qualifications
- Preferred High School diploma
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