Client Services Representative (54882)
$32,448–$32,448 year
On-siteBowling Green, Kentucky, United States
Job Summary
Answer, screen, and direct a high volume of incoming calls; greet clients, check them in, and notify staff of arrivals. Schedule, confirm, and update client appointments while accurately verifying and entering insurance and client information. Perform administrative tasks, audit paperwork for errors, handle cash drawer transactions, and conduct urinary drug screenings and vital signs as needed. Maintain client confidentiality in adherence to HIPAA and company privacy policies. Provide front desk coverage and travel to other locations when required to support smooth clinic operations. Adapt to changing priorities including extended hours and some Saturdays.
Required Qualifications
- High school diploma or equivalent
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills
- Ability to operate office equipment, including printers and copiers
- Typing skills sufficient for accurate and efficient work
- Ability to sit or stand for extended periods and lift up to 15 lbs
- Strong organizational, multitasking, and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to handle confidential information with discretion
- Ability to maintain accuracy and attention to detail in administrative tasks
- Ability to present a professional appearance and courteous demeanor
- Ability to adapt to changing priorities, including providing coverage at other locations, working extended hours, and some Saturdays as needed
- Willingness to live the company's core values of integrity, teamwork, respect, compassion, and accountability
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