Client Services Professional
On-site · Baytown, Texas, United States
Job Summary
Client Ambassador at Texas First Bank serves as the first point of contact for clients entering the banking center, delivering exceptional customer service, processing financial transactions, and promoting bank products and services. Responsibilities include greeting and assisting clients, answering calls, performing teller functions (cashing checks, processing deposits/withdrawals, verifying negotiability), opening/maintaining/closing accounts, promoting banking products based on client needs, handling safe deposit box and night depository services, processing mail, supporting branch sales goals through referrals and promotions (ATM cards, direct deposit, online banking), and opening/closing the banking center as needed. Required skills include high school diploma or equivalent, 6+ months cash handling/customer service experience, proficiency with Microsoft Word/Excel and ten-key calculator, attention to detail, strong interpersonal/communication skills, teamwork, flexibility for extra hours, ability to lift up to 25 pounds, and eligibility for credit/background checks; bilingual Spanish is a plus. The role offers a Sign-On Bonus and Retention Bonus as part of the compensation package.
Required Qualifications
- High school diploma or equivalent
- Minimum of 6 months cash handling/ customer service experience
- Proficiency in Microsoft Word and Excel; ability to type and use a ten-key calculator
- Fluency in Spanish is a plus
- Strong interpersonal and communication skills
- High attention to detail and strong math aptitude
- Ability to work effectively in a team environment
- Flexibility to work additional hours when requested
- Ability to lift up to 25 pounds
- Authorization to perform credit and background check
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