Client Services Order Fulfillment Lead
$88,000–$88,000 year
RemoteUnited States
Job Summary
Manage end-to-end order fulfillment for Global Strategic Accounts as a single point of contact, balancing customer delivery requirements, supply constraints, and revenue priorities. Lead daily execution alignment across Strategic Account Managers, Product Management, and Finance to ensure orders meet commitments while defining prioritization strategies under constrained conditions. Co-own risk and opportunity identification with commercial leadership, execute proactive mitigation plans, and escalate critical fulfillment issues across Supply Chain and Customer channels. Embed daily management discipline using business intelligence and KPI tracking to drive decision-making, reduce process variability, and maintain standardized global SOPs. Partner with Regional Customer Service to align fulfillment decisions with customer priorities and support continuous improvement initiatives. Operate effectively in a fast-paced environment to achieve agreed targets including OTIF and delivery performance.
Required Qualifications
- Bachelor's degree in business administration, Management, or a related field
- 5+ years' experience in customer service leadership or client management
- Excellent written and verbal communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to analyze data and generate actionable insights
- Proficiency in customer service software and tools (SAP, Salesforce, Tableau, etc.)
- Skilled in all Microsoft software (Outlook, Excel, etc.)
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