Client Services Officer (MENA)
RemoteUnited Arab Emirates or Cyprus
Job Summary
Provide professional support to clients via phone, email, live chat, and other communication channels. Assist with account opening, verification, deposits, withdrawals, and general inquiries while resolving issues related to trading platforms, account management, and technical functionality. Build strong client relationships through proactive communication, identify needs to enhance satisfaction, and educate clients on products and resources. Ensure all interactions comply with company policies and regulatory requirements. Work evening shifts only (15:00–23:00 Dubai Time Zone) with flexibility for public holidays. Fluent in English and Arabic is required; additional languages are an advantage.
Required Qualifications
- English and Arabic Speaking
- At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company
- College or University degree
- Strong attention to detail, organizational, and communication skills
- Good knowledge of Microsoft Office applications
- High level of professionalism, strong work ethic, self-motivation, and team spirit
- Positive, can-do attitude
- Flexibility to work on public holidays
- Availability to work the evening shifts only (15:00 - 23:00 Dubai Time Zone)
Desired Qualifications
- Any additional language
- Deep understanding and experience with financial products and ETDs such as Futures & Options
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