Client Services Officer (FSU)
On-siteLimassol, Limassol, Cyprus
Job Summary
Handle client inquiries promptly via live chat, email, and phone in English, acting as the primary liaison between clients and internal departments. Assist with verification and KYC procedures while troubleshooting technical issues like login problems and guiding users on platform navigation. Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to retention through consistent follow-up. Participate on Expos. Requires at least one year of experience in customer support or sales within a regulated financial services company, fluency in English and Russian, and a college degree. Morning shift availability (09:00–18:00) is mandatory, with flexibility for public holidays. Tickmill is an award-winning, multi-regulated broker offering access to CFDs, stocks, indices, commodities, cryptocurrencies, and exchange-traded derivatives.
Required Qualifications
- At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company
- Fluent in English and Russian, both written and spoken
- College or University degree
- Strong attention to detail, organizational, and communication skills
- Good knowledge of Microsoft Office applications
- High level of professionalism, strong work ethic, self-motivation, and team spirit
- Positive, can-do attitude
- Flexibility to work on public holidays
- Availability to work the morning shift (09:00–18:00)
Desired Qualifications
- Any additional language
- Deep understanding and experience with financial products and ETDs such as Futures & Options
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