Client Services Officer
On-siteMyrtle Bank, South Australia, Australia
Myrtle Bank, South Australia, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct cold calls to secure new referral sources and assist families in their journey into residential aged care. Act as the first point of contact for families seeking services, bringing friendly customer service in person, by phone, or via email. Manage paperwork including record keeping and filing while showcasing the home to future residents and their families. Maintain knowledge of aged care fees and funding. Apply online as emailed applications are not accepted; all shortlisted applicants will undergo background checks. During influenza season, provide evidence of a current vaccination.
Required Qualifications
- Brings a friendly customer service to everyone – whether in person, on the phone or over email
- Keeps on top of paperwork – record keeping, filing, etc
- Has the ability to conduct cold calls and secure new referral sources
- Possess knowledge of Aged Care including fees and funding
Desired Qualifications
- Has a track record of success in sales including strong negotiation and outstanding customer service
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