Client Services Manager | Mon-Fri | Full Time | Sydney, NSW

Manage the front-of-house and back-of-house functions to contribute to the smooth overall daily operations of the site. Lead, motivate, and develop teams through recruitment, training, coaching, performance management, and foster collaboration across service areas. Oversee day-to-day operations across reception, catering, kitchen, and AV services; ensure efficient rostering, coordination, innovation, and alignment with business priorities. Build and maintain strong client relationships, monitor SLAs, conduct client meetings and presentations, resolve issues and complaints, champion service assurance, and continuously improve processes, systems, and service standards to exceed expectations. Manage budgets, control costs, track performance, ensure accurate reporting and administration, and maintain compliance with company policies, contracts, and statutory requirements. Uphold high standards of hygiene, safety, food quality, environmental practices, and overall workplace compliance while ensuring proper maintenance of facilities, equipment, and stock.