Client Services Manager, Home Care
$50,000–$50,000 year
On-sitePennsauken, New Jersey, United States
Job Summary
Manage daily and weekly schedules for clients and caregivers, ensuring visits are staffed and service gaps are addressed quickly. Serve as the primary point of contact for clients and families, answering questions, resolving concerns, and supporting a strong client experience. Partner with caregivers, clinical team members, and office leadership to support service delivery, while coordinating referrals, intakes, and start-of-care activity. Maintain accurate client and service documentation using office systems like AlayaCare to support scheduling and operational follow-through. Build and manage a caseload with a focus on service consistency and office performance, responding effectively to last-minute changes and urgent staffing needs. Model BAYADA's mission in every interaction to help people live safely at home with comfort, independence, and dignity.
Required Qualifications
- Strong customer service, communication, and relationship-building skills
- The ability to manage multiple priorities in a fast-paced environment with professionalism and empathy
- Strong organizational skills and attention to detail
- Comfort learning and using scheduling, documentation, email, and reporting systems
- A commitment to supporting clients, families, and field employees with compassion, excellence, and reliability
- Full-time, in-office role
- Typical schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to respond to urgent service needs as they arise
Desired Qualifications
- Experience in home care, healthcare, staffing, customer service, or an office-based coordination role
- Experience with scheduling, service coordination, referrals, or caseload management
- Familiarity with Assistive Care or private-pay home care environments
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