Client Services Manager, Home Care
$45–$60,000 year
On-siteLihue, Hawaii, United States
Job Summary
Coordinate client services and manage caseloads with a focus on service quality, continuity, and customer experience. Schedule field employees based on client needs and availability while building relationships with families, referral sources, and community partners. Handle service inquiries, establish agreements, and support authorizations. Participate in recruiting and onboarding efforts, document incidents for follow-up, and provide administrative supervision to field staff. Support payroll, billing, and fiscal responsibilities. This role leads the coordination of compassionate care for Kauai Home Care clients, driving office growth through strong partnerships and exceptional service delivery.
Required Qualifications
- Bachelor's degree highly preferred or equivalent healthcare experience
- Demonstrated strong interpersonal skills and a track record of goal achievement
- Proven ability to take on increasing responsibility with positive results and a desire to grow professionally
- Prior supervisory experience preferred
- Healthcare, home care, or recruiting experience is a plus
- Strong organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment
- Must demonstrate characteristics of The BAYADA Way: compassion, excellence, and reliability
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