Client Services Manager
$82,000–$111,000 year
RemoteUnited States
Job Summary
Coordinate cross-functional client teams to achieve revenue retention and satisfaction for Prospective Payment and CV products. Serve as the primary client contact and trusted advisor, triaging inquiries, managing operational implementation of payment policies, and facilitating joint meetings with internal staff and client representatives. Monitor program performance through monthly reports and root cause analysis to remedy data anomalies and optimize consistency. Administer user accounts for customer service tools, deliver client training programs, and execute action plans to resolve unintended operational results. Maintain accurate client documentation and ensure timely resolution of all client initiatives while actively participating in departmental projects.
Required Qualifications
- Bachelor's Degree or higher (preferred), or equivalent experience, required
- Knowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy
- 4+ years of related healthcare experience with strong knowledge of health plan operations and claims lifecycle
- 4+ years of experience in client relationship management or consulting experience, interacting with various roles and levels, with a strong focus on the healthcare setting
- 4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables
- Highly proficient in MS Office Suite: Excel, Word and PowerPoint
- Excellent written and verbal communication and interpersonal skills
- Strong presentation skills
- Demonstrated success in developing strong, trust-based professional relationships with clients in multiple roles and levels
- Self-starter with the ability to work well independently and a track record of successful outcomes within a collaborative team environment or matrix structure
- Ability to work in a fast-paced environment, effectively organize, plan, prioritize and meet deadlines; producing high-quality, error-free deliverables
- Effective analytical and problem-solving skills and financial acumen
- Professional with ability to properly handle confidential information
- Ability to work with on-site and remote cross-functional product teams and customers
- Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones
- After hours and/or weekend work may be required where necessary for major deliverables/deadlines (not consistent)
- Must be able to provide a dedicated, secure work area
- Must be able to provide high-speed internet access/connectivity and office setup and maintenance
Desired Qualifications
- Professional coder certification (CPC, CPC-A, CCA, CCS or CCS-P, RHIT or RHIA) certification not necessary but a plus
- Prior experience delivering training classes is a plus
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