Client Services Manager - Clinical Research
$115,000–$115,000 year
HybridChicago, Illinois, United States
Job Summary
Serve as the primary client contact and escalation support, building long-term relationships with organizational stakeholders to drive account growth. Coordinate and complete projects on time and within budget while leading internal teams to resolve issues, deliverables, and training for client partners. Identify new business opportunities, support contract negotiations, and present reports on program performance and service deliverables. Tackle complex challenges and contribute to continuous improvement initiatives. This hybrid role reports to the Director, Operations and Strategy. Starting salary is $115,000.
Required Qualifications
- Bachelor's degree in business, life sciences, health science, or directly applicable work experience
- 7+ years of Client Management and/or Project Management experience
- preferably in clinical trial management
- Knowledge of drug development lifecycles and relevant guidelines and requirements
- Experience working with clinical research stakeholders (Sponsors, CROs, Vendors, Sites, CRAs)
- At least two years as a client or project lead
- demonstrated track record of developing strong relationships, providing exceptional customer service, driving issue resolution, and identifying areas to grow accounts
- Strong communication skills
- demonstrated experience in writing clear and concise messages
- presenting material in an easy-to-understand way
- listening to ensure a clear grasp of partner needs
- Demonstrated problem-solving skills
- ability to analyze data to identify opportunities and issues
- demonstrated negotiation and conflict resolution skills
- At least two years working on contracting, pricing proposals and budgets
- either from provider side or client side
- Knowledge of Google Suite
- Knowledge of CRM
- Knowledge of project management tools
- Innovative and creative mindset
- willing to accept and advocate for new innovations
- can-do attitude
- hybrid role based in the Chicagoland or Bay Area
Desired Qualifications
- demonstrated experience in clinical trial management
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