Client Services Manager CCV
$86,000–$113,000 year
RemoteUnited States
Job Summary
Manage the operational execution of the auditing program by collaborating with client operational, provider, network, claims, member services, and IT managers. Serve as the primary account manager for large and multiple accounts, identifying trends through processing and financial data while executing action plans. Develop and manage cross-functional projects, process improvements, and strategic initiatives including provider/payer communications and ad hoc requests. Act as the client's subject matter expert for all Cotiviti-related activities and present operational results to internal and client stakeholders during scheduled meetings. Coordinate onsite provider and client visits, assist with client-facing reporting design, and address invoicing challenges to ensure production metrics are achieved. Participate in the sales process to ensure contract term expectations align with a successful client experience.
Required Qualifications
- Client Relationship Skills - Ability to develop strong professional relationships with multiple roles and levels
- Project Management skills - Strong organizational and planning skills
- Results driven with focus on producing high-quality, error free service and deliverables
- Industry knowledge & experience - Understanding of healthcare claims adjudication and support processes
- Proficient with Microsoft Office Suite (Word, Excel, Power Point)
- Ability to work within a matrix organization
- Professional with ability to properly handle confidential information
- Ability to work well independently and in a team environment
- Ability to handle multiple tasks, prioritize and meet deadlines
- Excellent written and verbal communication skills, including public speaking
- Bachelor's Degree required in related area including but not limited to Health Information Management, Nursing, or Management
- Minimum four years of related healthcare experience required including operations experience in healthcare consulting, provider relations, network management, or claims operations
- Minimum one year of related project management experience required including management of client deliverables
- Excellent presentation skills required including the ability to present and interact at the C-level with internal stakeholders, clients, and providers
- Travel requirement up to 10%
- After hours and/or weekend work may be required where necessary for major deliverables /deadlines
- Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones
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