Client Services Lead
Remote · South Africa
South AfricaRemoteFull TimeSenior LevelBachelors DegreeUnknown
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Client Services Lead responsible for overseeing the client services team, developing protocols to enhance client experiences, serving as a senior point of contact for escalated inquiries, collaborating with sales, operations, and product teams, analyzing service metrics to drive improvements, and reporting on team performance and KPIs. Requires strong leadership, problem-solving, customer focus, CRM experience, and the ability to operate effectively in a fast-paced, remote environment across time zones.
Required Qualifications
- 5+ years of experience in client services, account management, or related customer-facing leadership roles.
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