Client Services Intern
$41,600–$41,600 year
HybridFirst, Kanton Zürich, Switzerland
Job Summary
Collaborate with the Client Services team to support account growth, client engagement, and business development activity across FIRST's strategic client partnerships. Support Account Directors with research, preparation, and coordination for existing accounts, including account planning, client mapping, and relationship tracking. Assist the Business Development team by researching target companies, industries, competitors, key decision-makers, and market trends to inform sales strategies. Help build and maintain prospect lists, contact information, and supporting materials for outreach. Support the preparation of client-facing materials, credentials, case studies, meeting notes, presentations, and follow-up actions. Assist with the coordination of client engagement activities, including meetings, roundtables, events, and thought leadership initiatives. Maintain accurate account, contact, opportunity, and engagement information in Salesforce CRM or internal tracking tools. Partner with Marketing, Strategy, Creative, Production, and Business Development teams to gather information and support cross-functional client initiatives. Assist with general administrative tasks and ad-hoc duties as necessary. Work a 20–40-hour-a-week hybrid schedule, requiring 3 days in the New York office.
Required Qualifications
- Bachelor's degree candidates (current students or graduates)
- Master's degree candidates (current students or graduates)
- Working towards a degree in Business, Marketing, Communications, Events, Hospitality, or a related field
- Interest in client relationships with a client first service driven mindset, account management, sales, business development, marketing
- Excellent written and verbal communication skills
- Strong research and organizational skills, with the ability to gather, synthesize, and present information clearly
- Working knowledge of Microsoft Office and Google Suite
- Ability to multitask and prioritize with a high attention to detail
- A self-starter who is able to thrive in a fast-paced environment, take direction well, and ask thoughtful questions
- Demonstrates curiosity and a keen interest in AI
- A team player with ability to adapt to different situations, personalities, and requests
- A calm and flexible approach to handling pressure and shifting priorities
- Commercially curious, with an interest in understanding how agencies grow client relationships and win new business
- Creative problem solver with a proactive mindset
- Should exert sound judgment, discretion, and preserve confidentiality
- Location: New York, NY, must reside in tri-state area
- Work a Hybrid work schedule and be able to go into office 3 days a week
- Ability to operate a computer, telecommunications devices and other office equipment for prolonged periods of time throughout the work day
- Requires clarity of near vision
Desired Qualifications
- Prior experience in a customer service orientated role is a plus
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