Client Services Escalation Analyst
On-site · Greenville, South Carolina, United States
Job Summary
Manages customer escalations and ensures customer satisfaction while providing critical thinking and problem-solving support. Communicates effectively with clients and team members, maintaining professional etiquette and strong organizational abilities. Requires a Bachelor's degree in business, management, or a related field and 3-5 years of client services experience. Office-based role located in Greenville, SC; in-person collaboration across internal teams and clients to resolve issues and drive service delivery within a global legal-services context.
Required Qualifications
- Bachelor's degree in business, Management, or a related field
- 3-5 years of experience in client services or a related role
- Strong communication, critical thinking, and problem-solving skills
- Experience with Customer Relationship Management (CRM) systems
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