Client Services Director - Medical Communications
RemoteUnited States or Chicago, Illinois, United States
Job Summary
Lead and oversee delivery across oncology accounts, ensuring excellence in publications and medical affairs programmes while driving alignment between scientific value and commercial objectives. Provide strategic direction to clients, identify organic growth opportunities, and build trusted relationships with senior stakeholders. Manage a high-performing team, coach staff, and oversee programme delivery to meet quality, timeline, and financial targets. Partner with cross-functional teams on scientific, editorial, and digital solutions, and contribute to new business proposals. Support the Business Director in shaping account strategy and unit capability.
Required Qualifications
- Extensive client services experience in medical communications
- Strong track record across both publications and medical affairs deliverables
- Proven leadership expertise, including managing and developing high performing teams
- Commercially focused, with experience identifying and driving account growth opportunities
- A proactive, solutions-oriented mindset with a focus on continuous improvement and innovation e.g., omnichannel, technology and AI
- Comfortable contributing to broader unit leadership, helping shape team capability and business performance
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