Client Services Director (Law Firm)- Hybrid
$45,000–$45,000 year
Hybrid · Atlanta, Georgia, United States
Job Summary
Client Services Director at a law firm (hybrid role) responsible for guiding clients from initial contact through matter completion, serving as the primary client liaison, coordinating case progress and deadlines, preparing client files and follow-up communications, overseeing scheduling and intake using tools like Calendly and Decision Vault, maintaining case information in MyCase/LEAP/WealthCounsel, supporting attorney-focused marketing and client engagement via Mailchimp, and driving operational excellence in client service. Requires experience in a similar role, exceptional organization, proactive problem-solving, discretion with confidential information, strong written and verbal communication, and comfort with multiple legal-tech platforms.
Required Qualifications
- Experience in the same role
- Highly organized with strong attention to detail
- Self-motivated and independent worker
- High integrity and discretion
- Strong communication skills (verbal and written)
- Tech-savvy and adaptable to multiple platforms (MyCase, LEAP, WealthCounsel, Decision Vault, Calendly, Mailchimp, Microsoft Office)
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