Client Services Coordinator
HybridDublin, Leinster, Ireland
Job Summary
Log, categorize, and prioritize incoming client tickets in ConnectWise, assigning work to engineers based on urgency, skillset, and availability. Monitor response times, follow up on at-risk items, and escalate when necessary while keeping clients updated on request status. Review ticket updates for accuracy and collaborate with managers to balance workloads and spot operational inefficiencies. This role requires strong organizational skills and clear communication to ensure the service desk runs smoothly. You will work primarily in a fast-moving IT support environment supporting businesses across Ireland, with training provided for our service management platform.
Required Qualifications
- Around a year or more of experience in a role where you've dealt with people and managed competing priorities - retail, hospitality, admin, customer service, or similar.
- Strong written and verbal communication.
- Comfort with email, Microsoft 365, and general business software.
- An interest in IT and how technology supports business.
- Are organised by nature.
- Are reliable.
- Communicate clearly, in writing and in person, with clients and colleagues alike.
- Stay calm when things get busy.
- Are a team player who understands that good service is a group effort.
Desired Qualifications
- Familiarity with ticketing systems like ConnectWise is a bonus, not a requirement.
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