Client Services Coordinator
On-siteLondon, England, United Kingdom
Job Summary
Manage the Women's Summits inbox by responding and redirecting all enquiries within 24 hours while acting as the primary contact for delegate support, conversion, and ticket management. Build long-term relationships with delegates and sponsors by addressing inquiries, providing travel and event details, and coordinating rooming requirements to prevent attrition. Streamline client service processes using CRM systems, AI, and automation to maximize sponsorship success and delegate retention. Support sales efforts by identifying upsell opportunities and escalating feedback themes, while overseeing Bizzabo and Salesforce ticket reconciliation to ensure accurate billing. Lead on rooming coordination with Sponsorship and Operations to meet delegate and sponsor needs. Work closely with marketing and operations to optimize the client journey and coordinate event efforts.
Required Qualifications
- Experience in a client service or in a customer facing role
- Excellent verbal and written communication skills
- Strong attention to detail and organisation skills
- Proven ability to multi-task and manage multiple priorities
- Passion for providing excellent customer service and exceeding client expectations
- Ability to build trust with internal and external stakeholders
- Positive, can-do attitude
- Process-oriented mindset
- Travel required to onsite events
- Experience with Microsoft Word, Excel & Outlook required
- Experience with SalesForce, Pardot, Bizzabo, Monday.com, Swapcard preferred
Desired Qualifications
- Willing to work US hours when required to meet business needs
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