Client Services Coordinator M-F 12pm-8pm
$42,640–$42,640 year
On-siteJoliet, Illinois, United States
Job Summary
Communicate with customers verbally and in writing to support client relationships and resolve issues using warehouse systems. Enter, review, coordinate, and track progress on client enhancements while maintaining service reports that provide visibility into volumes and SLAs. Build strong rapport with partners by managing expectations, setting status communication, and presenting at client meetings as needed. Escalate parcel requests from carriers or clients and oversee CRM ticket dispatch. Proactively identify process improvements to streamline operations and coordinate client projects with warehouse teams.
Required Qualifications
- High School Diploma or GED
- At least six (6) months of experience in a customer service role
Desired Qualifications
- Associates' Degree
- Experience with working with a warehouse management systems (WMS)
- Excellent communication both verbally and in writing, especially through e-mail and over the phone
- Strong interpersonal skills
- Comfortable presenting in front of others
- Good problem-solving and prioritizing skills
- Ability to effectively manage and resolve conflict
- Attention to detail to prepare and maintain accurate records and reports
- Ability to follow both written and verbal instructions
- Technology savvy
- Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint
- Comfortable working in both office and warehouse environment with wide temperature ranges
- Excellent communication skills
- Excels in collaborating and engaging with others all levels of the organization
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