Client Services Coordinator, Integro
On-siteSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Provide first-line support for EPIC and Catalyst platforms, including setting up client accounts, walkthroughs, and troubleshooting issues. Process customer orders accurately, maintain CRM records, and assist with product fulfillment and dispatch. Coordinate workshops, certification programs, and client events while acting as a virtual producer for live training sessions via Zoom. Respond to client enquiries promptly, build positive relationships, and escalate sales opportunities. Work closely with Client Services, Operations, and Finance teams to ensure seamless delivery of learning and assessment solutions.
Required Qualifications
- Minimum 3 years' experience in an office-based administrative, customer service or client support role
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Ability to manage multiple priorities and meet deadlines
- High attention to detail and accuracy
- Strong customer service focus
- Ability to work independently and collaboratively within a team
- Strong Microsoft Office skills
- Confidence learning and using technology platforms and systems
Desired Qualifications
- Event coordination or event management experience
- Experience producing or supporting virtual training/webinar platforms (e.g. Zoom)
- CRM administration experience
- Experience supporting online learning, assessment or SaaS platforms
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