Client Services Coordinator
RemoteUnited States
Job Summary
Coordinate certification activities from application through certificate issuance and serve as the primary contact for clients, auditors, and internal stakeholders. Schedule audits, manage certification timelines and deadlines, and oversee audit reviews, corrective actions, and certification decisions. Maintain accurate client documentation across business systems while identifying potential delays to drive solutions. Provide timely communication on certification status and support continuous improvement initiatives. This role requires a high school diploma, knowledge of GFSI-recognized programs like SQF or BRCGS, and 1+ year of experience in customer service or project coordination. Full-time remote position with competitive compensation and benefits.
Required Qualifications
- High school diploma or equivalent
- Knowledge of GFSI-recognized certification programs, such as SQF, BRCGS, FSSC 22000, or similar
- 1+ year of experience in customer service, project coordination, administrative support, certification, quality assurance, or a related field
- Strong organization, time management, and attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel, Outlook, Word, and Teams
- Ability to manage multiple priorities accurately in a fast-paced environment
- A proactive, accountable, and customer-focused approach
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